Jamba/Jamster Guardian

In 2005, Jamba/Jamster introduced "Guardian," a program that allows parents to quickly and easily register the details of their children's mobile phones to prevent them from accessing Jamba/Jamster content without their consent. Guardian is a free product available on the Jamba/Jamster product web sites.

» Guardian

Working With Regulators/Policymakers around the Globe

We work with key regulators, policymakers, carriers and consumer protection agencies in key markets to ensure that fair and best consumer practices are put into place. In February 2006, Jamster signed the European Framework for Safer Mobile Use by Younger Teenagers and Children, an important pledge to create a more responsible approach in offering mobile content. Our company was the sole mobile entertainment provider to sign alongside top European mobile network operators, child safety organizations and key stakeholders. Key areas covered in the agreement include control mechanisms to manage access and usage, classification frameworks for commercial content, and consumer awareness and education. The framework also supports measures against illegal content.

Partnerships and Pursuing Best Practices

We partner with and are a member on boards of top organizations committed to mobile entertainment standards and practices, such as the Mobile Marketing Association, which has consumer best practices as one of its key focus areas.

We are always learning from our consumers and have proactively sought solutions to address industry-wide issues, such as pricing and purchasing methods. Two examples of key areas for which best practices have been put into place and are continually improved include, first, the company's billing transparency in advertising and marketing. All advertising and marketing efforts of our brands communicate pricing, the nature of the offer, how to cancel the service, a customer service hotline and where to find other key information so it is clearly communicated in an obvious location. Second, we exercise fair practices with a cancellation policy where consumers may cancel subscriptions through a number of vehicles: Web, SMS, email and through our customer hotline.

Youth Protection Officer

We have appointed a youth protection officer who cares for all youth relating concerns and can be addressed by customers if they have questions concerning youth protection. The youth protection officer is responsible for all our international markets.